IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality
نویسندگان
چکیده
Agarwal and Venkatesh (2002) Website Quality • Content [Relevance, Media Use, Depth/Breath and Current Information] • Ease of Use [Goals, Structure and Feedback] • Promotion • Made-for-the-Medium [Community, Personalization and Refinement] • Emotion [Challenge, Plot, Character Strength and Pace] Online Shopping and Content based Website Microsoft Usability Guidelines [MUG] (Keeker 1997) Empirical
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ورودعنوان ژورنال:
- MIS Quarterly
دوره 37 شماره
صفحات -
تاریخ انتشار 2013